Frequently Asked Questions

Check most frequently asked questions here

Delivery

You will get notified via your Email or just ask our Customer Service (Sora 0811-2002-882)

It will be sent to your Email not long after you finish the payment

Normally for REGULAR it takes 2-3 days, for EXPRESS it only takes 1-2 days. But if you want to request for instant shipping (GoSend, Paxels) you can contact our CS Sora 0811-2002-882 (WhatsApp)

Orders

You can measure it by yourself by comparing to the size chart that we placed in every product pages

Either your payment time limit is expiring, or the product you ordered no longer available. You can contact our Customer Service Sora 0811-2002-882 (WhatsApp) for more information regarding your order

Payment

We accept 4 methods of payment ; Card Payment (Visa, MasterCard), Bank Transfer (BCA, BNI, Permata, Mandiri), Electronic Payment (GoPay, ShopeePay), and Paylater (Atome)

If you choose Card or Electric Payment, your payment will get automatically confirmed. But if you use Manual Bank Transfer you can go to our website and go directly to Confirm Payment page from there, or contact our Customer Service Sora 0811-2002-882 (WhatsApp)

Don't worry, just contact our Customer Service via WhatsApp (Kamaya 0811-2003-150)

Refund and Exchange

Sorry we doesn't accept refund, but you can do exchange product or you can keep your fund as a balance for next transaction

Yes you can but you'll be responsible for return shipping cost to our warehouse.
Contact our Customer Service Sora 0811-2002-882 (WhatsApp) and tell us your problem, then ask for a Return & Exchange slip.
And worry not, if its our mistake in packaging, we'll take full responsibility for shipping cost and everything.

*Ps : To be eligible for a return, your item must be unused, damaged or cleaned and in the same condition that you received it. It also must to be in the original packaging.
 

Thanks for visiting our page! If you still have a question, you can contact our Customer Service Sora 0811-2002-882 (WhatsApp)